Official representative of BRZ-MOTO in Europe

phone Sales Department

When paying by card, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems.

The procedure for returning goods is regulated by Article 26.1 of the federal law "On the Protection of Consumer Rights".

  • The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
  • Return of goods of good quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
  • The consumer does not have the right to refuse a product of good quality, having individually defined properties, if the specified product can be used exclusively by the person who purchases it;
  • If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the costs of the seller for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer presents the relevant demand;
  • The bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the bank that issued the bank card;

*List of items that cannot be returned or exchanged:
Item 10: Cars and motorcycle products, trailers and numbered units for them; mobile means of small-scale mechanization of agricultural work; pleasure boats and other watercraft for domestic use.

To return funds to a bank card, you must fill out the “Application for the return of funds”, which is sent at the request of the company to an email address and send it along with a copy of your passport to info@brz-moto.ru

The refund will be made to the bank card within 21 (twenty-one) business days from the date of receipt of the "Application for the return of funds" by the Company.

To return funds for operations carried out with errors, you must apply with a written application and attach a copy of your passport and checks / receipts confirming the erroneous write-off. This application must be sent to info@brz-moto.ru

The refund amount will be equal to the purchase amount. The term for consideration of the Application and the return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays/weekends.